Terms of Service

Foreign Health Lab is a medical travel facilitator. We connect you with independent, accredited hospitals and licensed specialists in India, and we organise the practical aspects of your journey — opinions, quotes, visa invitations, travel, accommodation, interpretation and coordination.

We do not provide medical advice, diagnosis or treatment. All clinical decisions are made by the licensed clinicians and hospitals treating you, and the treatment relationship is between you and them. Information on our website is for general guidance only and is not a substitute for professional medical advice.

To keep your journey safe and your quotes accurate, you agree to:

• Provide complete and accurate medical history and reports — withheld information can make treatment unsafe and may invalidate quotes.
• Hold a valid passport and comply with visa conditions for your stay in India.
• Follow the pre-operative and post-operative instructions given by your treating clinicians.
• Arrange appropriate travel insurance for your trip. Medical travel packages do not include travel insurance unless expressly stated.

Treatment quotes are prepared by partner hospitals based on the medical information you provide, and are fixed for the procedure and inclusions listed in writing on the quote. If your clinical situation changes and the treating team recommends a different plan, you will receive a revised written quote for approval before any additional cost is incurred.

Payments are made through secure payment channels, and you receive an invoice or receipt for every transaction. Consultation and booking fees payable to Foreign Health Lab are identified as such at the time of payment. Hospital treatment fees are payable to the hospital and are subject to the hospital's billing terms, which we help you review.

Cancellation windows, refund eligibility and processing timelines are set out in our Cancellation & Refund Policy, which forms part of these terms.

We select partner hospitals carefully and monitor their accreditation and outcomes, but we do not control and are not liable for the clinical acts, errors or omissions of independent hospitals, clinicians, airlines, hotels or other third-party providers. Any clinical claim lies against the treating provider under applicable law.

To the maximum extent permitted by law, our aggregate liability for claims arising from our facilitation services is limited to the fees you paid to Foreign Health Lab for those services. Nothing in these terms limits liability that cannot be limited by law, including for fraud.

The content of this website — text, guides, design and branding — belongs to Foreign Health Lab or its licensors. You may use the site for personal, non-commercial purposes. You may not scrape, republish or misrepresent our content, or use the site in any way that disrupts it or breaches applicable law.

These terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts of Bengaluru. Before any formal dispute, we ask that you contact us first — nearly every concern in our history has been resolved directly with a care manager within days.